Detail 1

SHIPPING POLICY

DREAM FACTORY PINS is committed to delivering not only a very high quality product, but a very high quality product in a timely manner. Our current estimated delivery times are up to 1 week for domestic orders, and 2 weeks for international orders.

You will receive a confirmation email when your item has been shipped.

The DREAM FACTORY PINS team takes the utmost care with each and every order placed and will ensure your product arrives to you in mint condition. Depending on the size of the product and quantity of your order, products are shipped in a custom DFP padded poly mailer or custom DFP Box.

PLEASE NOTE: If you would like additional postage security such as insurance via USPS please contact us and we can organize that for you at an additional fee. Lost and/or damaged items are very rare, and whilst all care and assistance is offered by Dream Factory – we cannot take any liability for items once in transit.

If you have any queries or comments regarding your order, please check our FAQ or Contact Us. Same-Day Shipping

Want it this week? Need a gift FAST?

We have you covered with our Same-Day shipping Program. If you order before 11:00 AM EST, your order will now ship the same business day!

From time to time an item may sell out before our website updates it’s availability. In this unlikely event, you will be notified via email shortly after placing your order.


Detail 2

RETURN POLICY

Returns will only be accepted on products that are damaged on arrival. If you receive a damaged product you must immediately notify Dream Factory Pins via email and return it or your refund request may not be accepted.

For your own personal reference, we suggest you take photos of any damaged product. Products must be returned packaged in their original condition. All postage and insurance costs are the responsibility of the buyer. We recommend that you return the product via USPS and that you prepay all postage. You as the buyer assume any risk of lost, stolen or damaged goods during transit. We advise you use USPS and take out insurance with your shipping or postal carrier. Dream Factory Pins will not be responsible for product lost or damaged in transit if you choose not to insure the item.

Once your damaged item has been received by Dream Factory Pins, your refund will be processed back into your original purchasing account within 5 business days. You will be notified via email when this credit has taken place to the address provided. For any additional questions please contact us at sales@kingofthepin.com


Detail 3

PRIVACY POLICY

Your privacy is important to us. Dream Factory may share information collected by us with third parties to help process your order (eg credit card processors etc.) or to provide statistical analysis to Dream Factory Pins to help us and/or our business partners provide you with better services in the future.

STORAGE OF COLLECTED INFORMATION

When you enter sensitive information, such as credit card details, on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we pass them on in order to be process your order as required. You can optionally store complete credit card details in your account for easier checkouts on future purchases. We adhere to industry standards to protect the personal information submitted to us by you.

ACCESS TO COLLECTED INFORMATION

If your personal information changes, or if you no longer require our products and/or services, you may update, delete or deactivate this information by emailing us at sales@kingofthepin.com

CUSTOMER SERVICE

You may contact King of the Pin Customer Service by sending an email to sales@kingofthepin.com. You acknowledge that the provision of customer service is at the discretion of Dream Factory Pins. We may provide you with customer service at our sole discretion, provided that you submit your customer service inquiries to us via email.

ORDERS If you purchase a product from us, we may request personally identifiable information from you. You may be required to provide contact information, such as name, email and shipping address, and financial information, such as credit card number and card expiration date. We use this information for billing purposes and to fill your orders only. If we encounter difficulties while processing your order, we will use this information to contact you.

RISK OF LOSS

All items purchased from Dream Factory Pins are made in accordance to you paying for shipping. This means that the risk of loss for these items pass to you upon delivery to the shipping or postal carrier.

INTERNATIONAL USERS

If you are accessing the website from the USA, Canada, Europe or Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure that differ from Ontario laws, please be advised that through your use of the dreamfactorypins.com website, which is governed by Ontario law and this Privacy Policy, you will be transferring your personal information to us and you consent to that transfer.

LEGAL

Dream Factory Pins reserve the right to disclose your personally identifiable information as required by law or to protect our rights or comply with a judicial proceeding, court order or legal process taken out against our website.

LINKS

Access to this website is at the users own risk. Dream Factory Pins is not responsible in any way for the content of any websites externally linked to this website, nor are we responsible for the actions of users on this website. If you take offense to anything posted on this website please contact us via email immediately. Any external links on the Dream Factory Pin website to are not covered within this privacy policy. The terms and conditions set out in this privacy policy only cover the domain name Dream Factory Pins.

MONITORING CONTENT

Dream Factory Pins are not obliged to monitor the content of the dreamfactorypins.com site in any way. You understand and acknowledge that King of the Pin does not regularly monitor the accuracy of its content and that use of the site is completely at your own risk.

TRADEMARKS

The trademark “Dream Factory Pins” and all other trademarks used on the site are owned or used under license by Dream Factory Pins and it’s affiliated organizations. The names of third parties and their products mentioned may be their trademarks. You may not use any of the above or other trademarks displayed on the site or in any site content without the permission of Dream Factory Pins or the owners of the corresponding trademark. All rights reserved.

COPYRIGHT OWNERSHIP

All content on the site is subject to intellectual property rights. The intellectual property rights are owned by us, the artists, the original photographers, image sources, corresponding affiliations or our licencors. No content may be copied, distributed, republished, uploaded, or posted in any way except as provided in the terms or with our prior written consent. Modification or use of the materials for any other purpose may violate intellectual property rights. © Dream Factory Pins. All rights reserved.

CHANGES TO PRIVACY POLICY

Dream Factory Pins may update this policy at any time and without prior notice. We will strive to notify you about significant changes in the way personal information is used by sending a notice to the primary email address specified in your Dream Factory Pins account and/or by placing a notice on the stupidkrap.com website.

If we decide to change our privacy policy, we will post those changes to this privacy policy, the home page, or any other places we see fit so that you are made aware of what personal and/or sensitive information we collect, how that information is used and under what circumstances we disclose it.

EFFECTIVE DATE

The Privacy Policy was last modified May 4th, 2017